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Frequently Asked Questions

What if I have never rafted before?
We provide training before all our trips, teaching you how to paddle, hold on and telling you all the necessary safety information. We can take beginners on all the trips we offer. If you were looking to do the grade 5 trips you need to be reasonably comfortable in water and able to paddle in time as part of a team.

What if I can’t swim?
We provide you with a high-float lifejacket so being able to swim is not essential. However it is important that you let your raft guide know if you cannot swim.

What if it’s raining?
Rafting is a great wet weather activity; after all you are dressed to get wet. Very occasionally we will cancel trips due to high water; however all of the rivers we operate on are dam controlled so we do not need to worry about sudden changes in water level. Therefore we are able to operate in all weather.

What do I wear?
We provide all your equipment including wetsuits, wetsuit booties, polar fleece, sprayjacket, lifejacket & helmet. You just need a swimsuit to wear under our wetsuit and a towel for afterwards.

Is it cold?
Water temperature varies from river to river and depending on season. We will supply you with equipment to suit the conditions.

We want you to have fun and go away and tell other people about us. We know you will not do that if you are cold so it is in our best interest to make sure you stay comfortable.

What do I do with my valuables while I am on the river?
We can lock everything away for you.

What if I have a medical condition?
Most medical conditions shouldn't stop you from rafting but please check with our staff when you book and they will be able to let you know if you will be able to raft.

What do I need to bring?
You just need a swimsuit and a towel and any personal medication, we will provide everything else.

How do I book?
A credit card number is required at the time of booking to secure the reservation and will be charged by our parent company - Rotorua Adventures. 

Unless otherwise requested we will charge the card.
If you prefer we can hold the card to secure the booking and payment can be made on the day by cash only. 

We require a minimum of 24 hours minimum notice of any cancellation (48 hours for package or group bookings). 

Credit card details can be provided via phone, fax  or secure server www.riverrats.co.nz/secure

You can book directly through the website by clicking on the river you want and then clicking the pink booking link for the time you require.

You can also click on bookings and then reservations from the menu bar near the top of the page.

I have a question thats not answered above?
You can contact us by phone or fax or through our e-mail contact or secure server (data encrypted) form.

MAIN PHONE: +64 7 345 6543
HEAD OFFICE: 391 State Highway 33 , Mourea Rotorua 3074 New Zealand
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