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Terms & Conditions

Booking and Cancellation Policy
Bookings & Conditions
Although we operate within strict safety guidelines, adventure activities by their nature involve a degree of risk. By partaking in these activities you agree to assume this risk and will be required to sign a waiver of liability.

A credit card number is required at the time of booking to secure the reservation and will be charged by our parent company - Rotorua Adventures.

River Rats operates within strict safety guidelines however adventure activities by their very nature involve a degree of risk. By partaking in these activities guests agree to assume this risk and will be required to sign a waiver of liability.

It is essential that ALL customers contact us on the day before their trip to confirm that everything is fine with water levels, minimum numbers etc.

River Rats reserves the right to cancel or amend any trip due to safety issues, weather, river or road conditions, or insufficient numbers.

Final numbers of group bookings (10 or more people) must be confirmed 10 working days prior to the booking date. This is the minimum number of people that will be charged for.

Cancellation Policies

Individual Bookings

A minimum of 48 hours notice of any cancellation is required to avoid any cancellation fees being charged.

Cancellations with less than 48 hours but more than 24 hours notice will be charged a 50% cancellation charge.

Cancellations within 24 hours of departure or no shows will be charged 100% cancellation fee.

Group Bookings (10 or more people)

Ten (10) working days notice is required if the entire group is cancelling to avoid cancellation charges.

Refund Policy
Trips cancelled by River Rats for any reason (insufficient numbers, flooding, etc) will be refunded in full if an alternative trip / date is not suitable.



Important! Please call 0800 333 900 within 24 hours of your booking to reconfirm your booking due to water levels and minimum booking numbers.
MAIN PHONE: +64 7 345 6543
HEAD OFFICE: Hangar 14s Rotorua Airport, 837 Te Ngae Road, Rotorua 3074, New Zealand
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