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whitewater rafting and kayaking Frequently Asked Questions

What if I have never rafted before?

We provide training before all our trips, teaching you how to paddle, hold on and telling you all the necessary safety information. We can take beginners on all the trips we offer. If you were looking to do the grade 5 trips you need to be reasonably comfortable in water and able to paddle in time as part of a team.

What if I can’t swim?

We provide you with a high-float lifejacket so being able to swim is not essential. However it is important that you let your raft guide know if you cannot swim. The Wairoa River trip is not reccomended for non swimmers.

What if it’s raining?

Rafting is a great wet weather activity; after all you are dressed to get wet. Very occasionally we will cancel trips due to high water; however all of the rivers we operate on are dam controlled so we do not need to worry about sudden changes in water level. Therefore we are able to operate in all weather.

What do I wear?

We provide all your equipment including wetsuits, booties etc. You just need a swimsuit to wear under our wetsuit and a towel for afterwards.

Is it cold?

Water temperature varies from river to river and depending on season. We will supply you with equipment to suit the conditions. We want you to have fun and go away and tell other people about us. We know you will not do that if you are cold so it is in our best interest to make sure you stay comfortable.

What do I do with my valuables while I am on the river?

We can lock everything away for you.

What if I have a medical condition?

Please check with our staff when you book and they will be able to let you know if you will be able to raft.

Complaints Policy

We value your feedback. If you wish to give feedback, please ask your guide or our office staff for a copy of our feedback form or complaints policy.

Are the activities safe?

 The sports of White Water Rafting, White Water Sledging and Kayaking carry with them some degree of risk, increasing with the grade of rapids to both the person and property. Occasionally rafts or kayaks do turnover and people occasionally swim. At any time prior to commencing the rafting, sledging or kayaking trip on the water you may elect not to undertake the activity, however, in some situations once the raft, sledge or kayak trip has begun, you may be committed to remain with it until completion. Because of these factors, Rotorua Adventures cannot guarantee your safety and you must expressly agree to assume the risk of injury or damage while participating in the activity.
• You must be the appropriate age for the river or lake being rafted, Sledged or Kayaked (if unsure please ask staff).
• You must be physically fit and have no condition or injury that could be affected by the activity or preclude you from undertaking in the activity safely.
• You must not have any physical or mental impediment that would or could impose an unnecessary risk in the event of an emergency.
If you are unsure with regards to any of the above points, please contact us to discuss the matters further.

What are your GPS Co-ordinates?

Latitude -38.046063  Longitude 176.32994

Contact Us for more information

MAIN PHONE: +64 7 345 6543
HEAD OFFICE: 391 State Highway 33 , Mourea Rotorua 3074 New Zealand
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