FREQUENTLY ASKED QUESTIONS

BOOKINGS & CONDITIONS

Although we operate within strict safety guidelines, adventure activities by their nature involve a degree of risk. By partaking in these activities you agree to assume this risk and will be required to sign a waiver of liability.

A credit card number is required at the time of booking to secure the reservation and will be charged by our parent company – Rotorua Adventures.

Rotorua Adventures operates within strict safety guidelines, however, adventure activities by their very nature involve a degree of risk. By partaking in these activities guests agree to assume this risk and will be required to sign a waiver of liability.

It is essential that ALL customers contact us on the day before their trip to confirm that everything is fine with water levels, minimum numbers etc.

Rotorua Adventures reserves the right to cancel or amend any trip due to safety issues, weather, river or road conditions, or insufficient numbers.

Final numbers of group bookings (10 or more people) must be confirmed 10 working days prior to the booking date.  This is the minimum number of people that will be charged for.

CANCELLATION POLICIES

Individual bookings

A minimum of 48 hours’ notice of any cancellation is required to avoid any cancellation fees being charged.
Cancellations with less than 48 hours but more than 24 hours notice will be charged a 50% cancellation charge.
Cancellations within 24 hours of departure or no shows will be charged 100% cancellation fee.

Group Bookings (10 OR MORE PEOPLE)

Ten (10) working days notice is required if the entire group is cancelling to avoid cancellation charges.

REFUND POLICY

Trips cancelled by Rotorua Adventures for any reason (insufficient numbers, flooding, etc.) will be refunded in full if an alternative trip / date is not suitable.

They must be accompanied by an adult.
There is a recommended minimum weight limit of 30kg
They are required to walk around 1 small section near the beginning of the trip (it is only around 150 metres out of the 14-kilometre trip).
Feel free to contact us if you would like to discuss this in more detail.

We provide training before all our trips, teaching you how to paddle, hold on and telling you all the necessary safety information. We can take beginners on all the trips we offer. If you were looking to do the grade 5 trips you need to be reasonably comfortable in water and able to paddle in time as part of a team.

We provide you with a high-float life jacket so being able to swim is not essential. However, it is important that you let your raft guide know if you cannot swim. The Wairoa River trip is not recommended for non-swimmers.

Rafting is a great wet weather activity; after all, you are dressed to get wet. Very occasionally we will cancel trips due to high water; however, all of the rivers we operate on are dam controlled so we do not need to worry about sudden changes in water level. Therefore, we are able to operate in all weather.

We provide all your equipment including wetsuits, booties, etc. You just need a swimsuit to wear under our wetsuit and a towel for afterwards.

Water temperature varies from river to river and depending on season. We will supply you with equipment to suit the conditions. We want you to have fun and go away and tell other people about us. We know you will not do that if you are cold so it is in our best interest to make sure you stay comfortable.

We can lock everything away for you.

Please check with our staff when you book and they will be able to let you know if you will be able to raft.

We value your feedback. If you wish to give feedback, please ask your guide or our office staff for a copy of our feedback form or complaints policy.

The sports of White Water Rafting, White Water Sledging and Kayaking carry with them some degree of risk, increasing with the grade of rapids, to both the person and property. Occasionally rafts or kayaks do turn over and people occasionally swim. At any time prior to commencing the rafting, sledging or kayaking trip on the water you may elect not to undertake the activity, however, in some situations once the raft, sledge or kayak trip has begun, you may be committed to remain with it until completion. Because of these factors, Rotorua Adventures cannot guarantee your safety and you must expressly agree to assume the risk of injury or damage while participating in the activity.

• You must be the appropriate age for the river or lake being rafted, Sledged or Kayaked (if unsure please ask staff).
• You must be physically fit and have no condition or injury that could be affected by the activity or preclude you from undertaking in the activity safely.
• You must not have any physical or mental impediment that would or could impose an unnecessary risk in the event of an emergency.
If you are unsure with regards to any of the above points, please contact us to discuss the matters further.

Latitude -38.046063  Longitude 176.32994